Terms & Conditions

Viking Punta Cana provides luxury ground transportation, private villa rentals, and curated tour experiences in the Dominican Republic, including Isla Saona, Jarabacoa, and Santiago. All services are subject to availability and must be confirmed in writing or via WhatsApp prior to the service date.

We reserve the right to modify, suspend, or discontinue any service at any time without prior notice. In such cases, clients will be notified as soon as reasonably possible and offered an alternative or a full refund.

All reservations must be made in advance. A booking is considered confirmed only upon receipt of a written confirmation from Viking Punta Cana. We accept reservations via WhatsApp, email, or through our website contact channels.

Clients are responsible for providing accurate information at the time of booking, including flight details, passenger count, destination, and any special requirements. Viking Punta Cana is not liable for service disruptions resulting from inaccurate information provided by the client.

Payment terms will be communicated at the time of booking. Depending on the service, a deposit or full payment may be required to secure your reservation. Accepted payment methods include cash (USD or Dominican Pesos), bank transfer, and other methods as agreed upon.

All prices are quoted in US Dollars unless otherwise stated. Prices are subject to change without notice; however, confirmed bookings will honor the quoted price at the time of reservation.

Cancellations made more than 1 week before the scheduled service date are eligible for a full refund or credit toward a future booking. Cancellations made within 24 hours of the service date have cancellation fee of up to 100% of the total booking value. Villa Rentals carry their own cancellation policies.

No-shows or cancellations made on the day of service are non-refundable. Viking Punta Cana reserves the right to waive cancellation fees at its sole discretion in cases of documented emergencies or extraordinary circumstances.

Our drivers are professional, licensed, and experienced in the Dominican Republic road network. All vehicles are maintained to high safety and comfort standards. Viking Punta Cana is not responsible for delays caused by traffic, weather, road conditions, or other circumstances beyond our control.

Clients are expected to behave respectfully toward our drivers and vehicles. Any damage caused to a vehicle by a client or their party will be the financial responsibility of the client. Smoking, consumption of alcohol, and use of illegal substances are strictly prohibited inside our vehicles.

Villa rental agreements are subject to separate rental contracts that will be provided at the time of booking. Guests are responsible for the care and condition of the property during their stay. Any damages beyond normal wear and tear will be charged to the guest.

Check-in and check-out times will be specified in the rental agreement. Early check-in or late check-out may be available upon request and subject to availability and additional fees. Parties, events, or gatherings beyond the stated guest capacity is strictly prohibited by Viking Punta Cana.

Tour itineraries are subject to change due to weather conditions, sea conditions, or other factors beyond our control. Viking Punta Cana will make every effort to provide the experience as described but reserves the right to modify routes, stops, or activities for the safety and comfort of all participants.

Clients participate in all tours and excursions at their own risk. Viking Punta Cana is not liable for personal injury, illness, loss, or damage to personal property during tours. We strongly recommend that all clients carry appropriate travel insurance. No rainy day refunds.

Viking Punta Cana's liability is limited to the value of the services booked. We are not responsible for indirect, incidental, or consequential damages arising from the use of our services, including but not limited to missed flights, lost business opportunities, or personal injury.

Viking Punta Cana is not responsible for the acts or omissions of third-party service providers, including hotels, airlines, or other vendors that may be involved in the delivery of a service.

We collect personal information solely for the purpose of providing our services and communicating with clients. We do not sell, share, or distribute personal information to third parties except as required to fulfill a booking or as required by law.

By providing your contact information, you consent to receiving service-related communications from Viking Punta Cana via WhatsApp, email, or phone. You may opt out of marketing communications at any time. This includes receiving sms messages via text or messages via other messaging platforms.

These terms and conditions are governed by the laws of the Dominican Republic. Any disputes arising from the use of our services shall be subject to the exclusive jurisdiction of the courts of the Dominican Republic.

If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

If you have any questions about these Terms & Conditions, please contact us via WhatsApp at +1 (849) 571-6745 or through our website. We are happy to clarify any aspect of our policies before you book.